Support
Customer care and support, by channel
Where to find help on fantasy cricket platforms, what each channel is best for, and how to escalate when an answer is slow.
The four channels, by use case
Most fantasy cricket platforms in India offer support through four channels: an in-app help centre, an in-app chat, an email support address, and a contact form on the website. Each channel is best for a different kind of question.
- In-app help centre - quick answers on common topics like deposit limits, KYC and withdrawals. Best for first-stop reading.
- In-app chat - account-specific issues that need a human review. Best for KYC, deposit failures and contest-entry disputes.
- Email support - issues that need a paper trail. Best for refund requests, account-deletion requests and formal complaints.
- Contact form on the website - issues that do not require sign-in. Best for prospective readers and for escalated complaints.
How to escalate when an answer is slow
If the in-app chat or the email channel has not produced an answer within two business days, the desk's habit is to write a short, factual follow-up that references the original ticket number. The follow-up is short because a long complaint is harder to action than a precise one.
For issues involving money (failed deposits, missing withdrawals, contested contest results), include the transaction ID, the contest ID and the date. The operator's support team can act faster when the details are precise.
What the desk will and will not do
IPL Fantasy Score is an editorial publication. We do not run a paid fantasy platform and we cannot resolve account-specific issues. What we can do is publish the channels and escalation steps above, and point readers to the operator's own terms and contact pages.
For state-eligibility questions, our legality explainer covers the current position in plain language. For account-deletion questions, the responsible play page links to self-exclusion resources.
Related reading
What this page covers, in long form
A second pass through the topic with extra context, examples and the small habits the desk uses on its own teams.
Insight 01
Surface over form
The single biggest input to any fantasy cricket decision is the playing surface, not the recent form table. A dry Chepauk turner rewards a different XI than a flat Chinnaswamy track, and a green Mohali morning changes the captain pick again. Reading the pitch report the night before the toss is the highest-use habit a fantasy reader can build.
Insight 02
Captain over eleven
The captain pick is worth more than the eleven. A captain who scores 40 with two boundaries earns 96 fantasy points before any milestone bonus; the same innings from a non-captain earns 48. The captain multiplier is where most of the season's variance is decided, and the captain pick should be made after reading the surface, not before.
Insight 03
Bankroll beats picks
The desk's strongest readers win not because of better captain picks but because of better bankroll habits. A fixed stake per contest, three small contests instead of one big one, and a hard stop after three straight losses are the boring habits that keep readers in the contest long enough to learn.
A note on ownership
Ownership percentage is the most under-used input on a fantasy desk. In a large contest, the captain should rarely be the most-picked player. A captain who is owned by 8% of the contest and who fits the surface gives you a swing; a captain who is owned by 60% gives you no differential. Track ownership through the season, not just at the start.
Five reads the desk returns to
Articles, columns and references the desk keeps open in a browser tab through the season.
Match report
MI edge CSK in a 19-over chase
The desk's read on Tuesday's Wankhede fixture and what it means for the rest of the week.
Captain pick
Captain pick of the day
The 4-factor reasoning for tonight's captain pick: surface, form, match-up, role.
Pitch report
Chepauk reading: dry top, slow turn
What the surface looks like 90 minutes before toss, and the fantasy angle.
Team preview
Mumbai Indians: a rebuild on a flat deck
A new opening pair and a death-over reshuffle.
Three things to carry into the next page
A short reading-end summary for the desk's match-day readers.
1
The surface is the input
Read the pitch report before you read the line-up. The surface dictates the captain pool more reliably than the recent form table. A dry turner and a flat deck are different games; treat them as such.
2
The captain is the output
Pick the captain after the surface, form and match-up all point one way. If they do not point one way, pick the differential. The captain pick is the single biggest source of variance in any contest.
3
The bankroll is the discipline
Fixed stake per contest, three small contests instead of one big one, walk away after three losses. The boring habits are the ones that keep winners in the contest long enough to learn.
Editorial reminder
IPL Fantasy Score is an editorial publication. We do not run a paid fantasy platform; we publish coverage. The desk's habit is to describe the captain logic in plain language and let the reader decide. We do not promise winning teams. We publish reasoning.